Sapience Private ITI have established a complaint cell headed by a complaint officer to be appointed by appointing by IMA to look after the complaints of faculty member/ Non teaching staff/ Trainee/ technical/ labs staff/hostel as well as about maintenance of workshops/ labs. The compliance received by person or through drop out complaint box will be maintained in a complained register and action taken report will be discussed with the Principal/Director to short out the compliance. The result so arrived will be intimated to the person concerned either in writing or by displaying on the notice board, if necessary.

Sapience Private ITI will place suggestion/ complaints box one at the entrance of the building and another at the entrance of the library so that it may be easily approachable to the entire person concerned. The keys of these boxes will be under the possession of complaint officer.

Sapience Private ITI will manage that all the complaints so received should be acknowledge within a week. All the complaint will be investigated by the complaint officer in consultation with the Principal of the Institute as well as be placed before IMA, if necessary. The result/ decision so arrived will be intimated with in a period of three weeks positively from the date of receiving of the complaint from the concerned person.